#Mobile_networks_uk [] & #MVNO_UK
A survey of nearly 400 users on PAYG
users
----------2015------2020-----2025
vodafone--92 --------94------95
EE---------87--------89------92
Tesco-o2--64--------61-------58
o2--------59 -------52------46
Three-----51--------53------42
Lyca-EE---46------22-[o2]---23-[EE]
Lebara-VODA--25---12 -------4
GiffGaff-o2---6------5-------1
some reasons given for changing network
were : poor or very bad customer service,
avoiding answering questions , too long to
have an aswer [5 days with no network signal
or reply] , misleading infos on initial pack ,
inaccurate data consumption ,
disable number for outgoing calls if not used for 2 mths
[ most other networks allow 6mths]
[needed additional top-up to use credit
already on it]
no info on pack about needed to activate sim
from another device/pc.
too often signal down ,tech problems or
cust. service unavail.
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